1-How
does io4business work?
Unlike FM or satellite radio, io4business utilizes a streaming Internet
media player to play selected music channel(s) in real time, so
you can always count on up-to-the minute, great sounding, static-free
music. New songs are added daily and messaging can be frequently
updated or changed. back
to top
2-What equipment do I need?
All you need is a sound system and a broadband Internet connection
with an Ethernet cable available near your sound system. Our service
is compatible with any sound system that has an available input,
such as AUX or CD. The media player connects in two places: to the
router via standard network cable and to the amplifier via standard
RCA cord.back to top
3-Why use io4business instead of playing CDs or iPod?
We'll
explain in more detail, but basically, by using io4business, you
conveniently achieve these 3 goals:
- No inappropriate content, ever. You
will never have to worry about any inappropriate content,
whether in music or messages. Your io4business background
music service programming package is specific, commercial-free,
and always appropriate for your business, because it's completely
focused on YOUR brand.
- All music licensing is included. You
will never have to worry about receiving fines for playing
music unlawfully in your business. io4business takes
care of all BMI, ASCAP, SESAC, and SoundExchange fees for you.
- It's just easier! After you plug it in, you point and
click the remote, and that's it - a truly convenient business
music solution.
3a - Why use io4business
instead of playing CDs or iPod?
Aside from the fact that it is illegal to replay copyrighted music
in a business, there are other disadvantages. When a customer enters
your establishment, there should be no doubt as to the quality and
content of the commercial background
music heard. The quality of
music and lyrics on CDs or an iPod often varies from song to song
and would take a great amount of time and effort to assemble and
monitor. CDs also require physical handling and storage, and may
become repetitious. Registering with io4business guarantees that
the music and messages/ads played in-store are not only appropriate,
but are chosen specifically to help communicate the sound of your
brand from the time the doors open in the morning to when they close
at night.
3b - Why use io4business instead of satellite radio?
Satellite radio relies on an external antenna that can be troublesome
to install and is dependent on your physical location. For example,
a mall location is not conducive to a line of site satellite antenna
which must be installed in order to obtain reception. Our player
receives data continually from a broadband connection, so no matter
where your store is located or the weather conditions, you can count
on great sounding retail background
music, static-free. Satellite
radio music choices include their DJs, their promos and other distractions
that are not focused on your brand, and which do not offer our customization.
3c- Why use io4business instead of playing the local radio
stations?
If you are satisfied with
using local radio in your business, you probably wouldn't be reading
this, but there are laws governing the replay of copyrighted music
in commercial establishments that you may want to be aware of. These
concerns are completely covered in your io4business music
programming package so that you will never be liable for any of these
fees while using our service. Local radio cannot offer you any
of our customization options. And io4business does
not feature any commercials, DJ chatter, inappropriate content or any
other unnecessary distractions that are not focused on your brand. back
to top
4-Is
my business covered for music licensing?
When you subscribe to one of our packages, io4business reports and
pays all commercial licensing and royalty obligations to the artists,
unless you operate an establishment that charges an admission or
membership fee (e.g. a theme park, skating rink, dance club, health
club, etc.) or uses music sources other than io4business (such as
CDs, DJs, live music or terrestrial radio, etc.), in which case you
are responsible for payment of any copyright royalties to ASCAP,
BMI, SESAC or for any sound recordings.
5-Can
I install the media player myself?
Absolutely, as long as you have an existing sound system and connection
point to your router. Once you sign up we'll give you access to ongoing
support information.
6-How
much bandwidth does the media payer use?
The Player streams at 48-128k. Recommend minimum bandwidth is 1 MB
with unlimited service. back
to top
7-Is
the Internet reliable?
Internet service providers have invested heavily to make sure connections
and efficiency continue to improve. As one of the very first music
webcasters, our parent company, www.radioio.com,
has deep experience and knowledge in Internet music delivery, and
enjoys more than 1.2 million consumers listening per month. We
believe the Internet is a reliable, efficient and flexible way to
deliver high quality music to your business. If you do you lose connection
for an extended period, or service is also exceedingly slow on your
POS or credit card processing systems, it is important to first check
internal connections first.
8-How
long is the warranty for the media player?
24 months - see Terms & Conditions for warranty details back
to top
9-What
do I do if I am a franchise owner and think it is a great
idea to have a custom program for all of the stores?
Just enter the information on your sales inquiry and we will follow
up.back to top
10-How long is the contract
term?
The standard contract term is 12 months.
11-How
and when do I pay for the service?
Our web site allows you to sign up for your own account and pay securely
online. You can choose to be billed quarterly or annually. The credit
card you used to sign up for the service will automatically be billed
every three months (quarterly) or once a year (annually).
12-What
if I want to cancel?
If a store elects to cancel the service before the end of the contract,
50% of the annual premium will be charged as a one-time cancellation
fee.back to top
13-How
do I contact io4business?
Contact us online at here
14-How do I sign up for
io4business?
Signing up is easy! You can purchase our
retail
music service online and be up and running in days. First,
fill out the online
inquiry form,then
someone will reply via email or phone with a link to an online
signup page. back to top
For
questions, call 1-800-884-8634, ext.740.
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